Responsible gambling

Our approach to safer gambling

At Lilu Casino we care about the wellbeing of every player. Playing should be entertaining, never a source of stress or harm. We encourage thoughtful, controlled play and provide practical tools and support to help you stay in control.

Recognising warning signs

It can be hard to notice gradual changes in your own behaviour. Below are common indicators that gambling may be becoming a problem. If several apply to you, consider using a safer-gambling tool or reaching out for support.

Finding it difficult to stop or cut down
Spending more time or money than planned
Borrowing money or using essentials to gamble
Neglecting work, study, family, or social activities
Feeling anxious, restless, or irritable about gambling
Chasing losses to try to recover money
Hiding activity or lying about time and money spent

Safer gambling tools we offer

We provide a range of practical, easy-to-use tools that help you set boundaries and play more mindfully. Choosing the right combination of tools can reduce risk and improve your overall experience.

Deposit limits — set daily, weekly, or monthly maximums
Loss and wager limits — cap how much you can lose or stake over a period
Session reminders — alerts to help you take regular breaks
Reality checks — notifications showing elapsed time and recent activity
Time-outs — short cooling-off periods you can trigger immediately
Self-exclusion — longer suspensions if you need a break for weeks, months, or permanently

How to set deposit limits

Deposit limits are one of the most effective ways to control spend. Set a limit that fits your budget before you start playing and review it regularly.

Decide on an amount you can afford to lose without impacting bills or essentials.
Choose a time frame — daily, weekly, or monthly — and set the limit accordingly.
Remember that lowering a limit should be immediate, but increases may be subject to a waiting period to prevent impulsive changes.

Time-outs and self-exclusion

If you feel you need an immediate break, a time-out can give you breathing space. For longer-term needs, self-exclusion offers a stronger safeguard.

Time-outs: quick to activate, useful for temporary relief (hours to days).
Self-exclusion: designed for longer breaks (weeks, months, or permanently).
During self-exclusion, account access is blocked and promotional contact is paused.
If you choose self-exclusion, consider seeking additional support from a trained advisor or counsellor.

Self-assessment and mindful play

Regular self-checks help you stay aware of how gambling fits into your life. Try these simple steps to practise mindful play:

Set clear time and money limits before each session and stick to them.
Play for fun, not as a way to make money or solve problems.
Avoid gambling when tired, stressed, or under the influence of alcohol or medication.
Keep records of your play to spot patterns in time and spend.
Take regular breaks and balance gambling with other hobbies and social activities.

Getting professional help

If gambling is creating difficulties for you or someone you care about, professional help can make a meaningful difference. Speaking with a trained counsellor or support service is a confidential, non-judgmental step.

Consider reaching out to local advisory or treatment services for specialist guidance, assessment, and practical coping strategies.

Practical tips for responsible play

Only gamble with money you can afford to lose; think of it as paying for entertainment.
Use limits and stick to them; set them in advance, not in the heat of the moment.
Split your finances: keep gambling funds separate from household bills and savings.
Take regular breaks and set alarms to avoid long, uninterrupted sessions.
Talk to someone you trust about your play — sometimes an outside perspective helps.

Support for friends and family

If you are worried about someone else’s gambling, your concern matters. Offer practical, compassionate support while encouraging the person to access professional help.

Start a calm, non-accusatory conversation focused on specific behaviours you’ve noticed.
Encourage use of safer-gambling tools and professional support services.
Set boundaries to protect your own finances and wellbeing.
Seek advice for family members and carers — support is available for those affected by someone else’s gambling.

Contacting our support team

If you would like assistance using any of the tools described here or want to discuss account options such as limits, time-outs, or self-exclusion, our support team is available to help in a confidential and understanding way.

Please get in touch through the support channels provided in your account. If you are experiencing immediate distress or feel at risk, contact emergency services or a crisis helpline in your area right away.