Privacy Policy

1. Legal Status

We (Lilu Casino) are responsible for processing personal data collected through this website and related services. We handle personal data in accordance with applicable data protection laws, including the rights those laws provide to individuals.

If you have questions about how we handle personal data, you can contact us at [email protected].

2. Registration and Login Process

When you register an account or log in, we collect the information needed to create and manage your account and to verify your identity where required by law. This typically includes:

• Contact details (for example, email address and username)
• Account credentials (such as a chosen password)
• Basic identity elements where needed (for example, date of birth)
• Technical data (IP address, device and browser information)

We may require additional verification documents or information when necessary to comply with legal or regulatory obligations. Account activation may be subject to verification and checks; timelines vary depending on the information required.

We do not knowingly permit registrations by persons under the minimum age required by law in their jurisdiction. If we learn an account belongs to a minor, we will take steps to delete the account and related personal data where required.

3. Games and Software Providers

To operate our services we work with third-party game and platform providers. We may share limited personal data with those providers to enable gameplay and related services. Examples of providers we work with include Ezugi, Evolution, BGaming, and Play’n GO.

When we share data with service providers, we require them to process personal data only on our instructions and to apply adequate safeguards. Providers act as processors or independent controllers depending on the service they provide.

4. Bonuses and Promotions

We use personal data to manage bonus and promotion eligibility, to award promotional benefits you have opted into, and to prevent misuse or abuse of promotional offers.

We may use your contact details to notify you of promotions if you have consented to marketing communications. You can withdraw marketing consent at any time by contacting us or using any opt-out options we provide.

5. VIP and Loyalty Program

If you participate in any loyalty or VIP programme, we will process data needed to record your activity, manage your status and awards, and deliver programme benefits. This may include usage history, preference information and contact details.

Information relating to loyalty membership and rewards is retained for the period necessary to administer the programme and to meet legal or tax obligations.

6. Payment Methods and Account Management

We process personal information that is necessary to manage your account and to support account-related activities. We do not include details about payments here; we process account-related information only as required to operate our services and to meet legal and contractual obligations.

We retain records about account activity for the time needed to fulfil contractual and legal requirements, and to detect or prevent fraud and misuse.

7. Key Terms and Conditions and Compliance

We may process personal data to enforce our terms and conditions, to detect and prevent fraud or abuse, and to comply with applicable laws and regulatory requests. Processing for these purposes may include profiling and the use of automated systems to identify suspicious activity.

We may also use personal data to respond to lawful requests from authorities and to protect our rights, property, or the safety of our users and others.

8. Mobile and Technical Features

When you access our services from mobile devices or browsers, we collect technical information needed to provide and improve our services. This can include:

• Device and browser type
• Operating system and software version
• IP address and general location data
• Usage and performance data

We use cookies and similar technologies for essential site functions, to remember preferences, and to analyse site usage. You can manage cookie preferences through your browser settings; disabling some cookies may affect functionality.

We do not maintain a verified listing for a native mobile application on official app stores at this time. Our mobile experience is provided through the website.

9. Security and Fair Play

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include access controls, encryption where appropriate, and regular reviews of our security processes.

We also use data to support fair play and the integrity of our services, including monitoring usage patterns and investigating irregular activity.

If you need assistance with privacy or security concerns, contact us at [email protected].

10. Responsible Gambling Features

We may use behavioural and account data to support responsible-play tools, including self-assessments, self-exclusion, and account controls where available. Processing in this context aims to protect users and comply with applicable duty-of-care obligations.

We do not publish lists of specific support organisations in this policy; if you require assistance, contact us and we will provide relevant guidance and options available to you.

11. Advantages and Considerations

Providing the personal data described in this policy enables us to offer a personalised, secure service, to respond to support requests, and to operate account features. It also allows us to investigate issues and comply with legal obligations.

At the same time, we recognise the importance of protecting your privacy. We limit data access to those who need it and apply retention schedules to remove or anonymise data when it is no longer required.

12. General Casino Information

This privacy policy is written in English. It explains how we collect, use, disclose and retain personal data in connection with our services.

To exercise your data protection rights, to ask questions, or to make a complaint about our handling of your personal data, contact us at [email protected]. You also have the right to lodge a complaint with a supervisory authority in your country if you consider our processing infringes applicable data protection law.

Your Rights Under Data Protection Law

Subject to local law, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data where there is no legal requirement for us to retain it
• Request restriction of processing in certain circumstances
• Object to processing based on legitimate interests or direct marketing
• Request portability of personal data you have provided to us
• Withdraw consent to processing where consent is the legal basis for that processing

To exercise these rights, please contact us at [email protected]. We will respond within applicable legal timeframes and may require verification of your identity before fulfilling requests.

International Transfers and Data Sharing

We may transfer personal data to service providers and partners located in countries outside your jurisdiction. When we do so, we implement safeguards to protect personal data, such as contractual measures or other appropriate protections required by law.

We may also share personal data with third parties where required by law, to protect rights and safety, or where necessary for the provision of services (for example, with service providers acting on our instructions).

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to meet legal or regulatory obligations, and to resolve disputes. Retention periods vary depending on the type of data and the purpose for which it was collected.

Changes to This Policy

We may update this privacy policy from time to time. Material changes will be notified to users by posting an updated version in a prominent location or by other suitable means.